PROFILE

ABOUT ME

Hello! My name is David and I'm currently an undergraduate student studying computer engineering at University of California, Irvine. Presently, I am an information technology administrator. I enjoy what I do greatly as both engineering and IT require thinking and staying up to date on the latest technologies. By knowing how the latest and greatest works, I'm able to see what needs improvement, and apply the skills I've learned in order to innovate and create something entirely new. Along with all of this technical stuff, I do photography as a hobby; go check out my works in the photography section! For all things technical, click the button below, or navigate to another page at the top!

 

EXPERIENCE

GLOBAL CAPITAL MARKETS

Information Technology Administrator

  • Provided technical support: Remote Access, Data Backup, VPN, Disaster Recovery Support

  • Monitored, updated, and configured all user's devices: printers,               computers, mobile devices

  • Managed server/console backups and verified data was recoverable

  • Worked with Windows Server 2012, VMware & VoIP Phone Systems.

  • Helped launch mass email marketing campaigns and provided regular   website maintenance

  • Implemented IT disaster recovery plans – IT Manual, IT Standards & System Checklists

  • Administered user accounts, and verification of user security access levels (Active Directory)

UC IRVINE, SCHOOL OF HUMANITIES

Humanities Computing Lab Assistant

  • Answer phone calls and walk though necessary troubleshooting steps with the user.

  • Escalate support requests to upper tier support when necessary.

  • Ensure smooth operation of lab computers for students and instructors during class sessions.

  • Perform general maintenance and service on the Windows operating system during lab inactivity.

CERTIFICATIONS

CompTIA A+

Valid Through: 8/30/2021

Code: GME6Y9ZEJP44C47V

Verify at: http://verify.CompTIA.org

CompTIA Network+

Valid Through: 8/30/2021

Code: NS3EREPHHLEEQSGE

Verify at: http://verify.CompTIA.org

Copyright David Tiao 2019

All rights reserved.

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